Fitness Gear Online Shipping Policy

Effective: 28 April 2025

Delivery Commitment

At Fitness Gear Online, we understand that receiving your fitness equipment promptly is essential to maintaining your training schedule. This comprehensive Shipping Policy outlines our delivery procedures, timeframes, and options available when ordering from our website.

Service Area

We currently provide delivery services to:

• All mainland UK addresses
• Northern Ireland, Scottish Highlands, and offshore UK islands (additional charges may apply)
• Most European Union countries
• Select international destinations (subject to verification)

For countries not explicitly listed on our checkout page, please contact our Customer Support team to confirm availability and delivery options before placing your order.

Order Processing Timeframes

Your order travels through several stages before dispatch:

• Verification Phase: 1 business day to confirm payment and validate order details
• Preparation Phase: 1-2 business days for warehouse processing and packaging
• Dispatch Phase: Handover to courier service (tracking information provided)

Please note that orders submitted after 2:00 PM GMT, or on weekends and UK bank holidays, will begin processing on the next business day.

Available Delivery Services

We offer multiple shipping options to suit your needs:

United Kingdom Deliveries

1. Standard Delivery

   • Estimated delivery window: 3-4 business days after dispatch
   • Tracking provided via email and text message
   • Cost calculated based on order weight and dimensions

2. Express Delivery

   • Next-day delivery for orders placed before 1:00 PM GMT
   • Available Monday-Thursday (Friday orders delivered Monday)
   • Premium service with signature confirmation
   • Not available for certain oversized equipment

3. Premium Installation Service

   • Available for selected large equipment (power racks, multi-gyms, etc.)
   • Includes delivery, assembly, and positioning in your chosen location
   • Scheduling available Monday-Friday, 8:00 AM - 4:00 PM
   • Book 3-5 days in advance for optimal scheduling

European Deliveries

• Standard European Service: 5-8 business days after dispatch
• Express European Service: 3-4 business days after dispatch

International Shipments

• Delivery timeframes vary by destination country
• Estimated delivery windows displayed during checkout
• All international shipments include tracking services

Shipping Costs

Delivery charges are calculated based on:

• Total order weight
• Delivery destination
• Selected shipping method
• Order value

Complimentary Shipping Offers:

• Free Standard Delivery on UK mainland orders over £75
• Free Express Delivery on UK mainland orders over £150
• International free shipping thresholds vary by region

Important Customs & Duties Information

For deliveries outside the UK:

• Import duties, taxes, and customs clearance fees are the responsibility of the recipient
• These charges are collected by the delivery service at the time of delivery
• Fitness Gear Online has no control over these additional costs
• Customs policies vary widely between countries

Order Tracking

After your order ships:

• You'll receive an email with your tracking number
• A tracking link will be provided in your order confirmation
• Updates are available through your Fitness Gear Online account
• Our mobile app offers real-time delivery notifications (where available)

Delivery Issues

Late Deliveries

If your order doesn't arrive within the estimated timeframe:

1. Check the tracking information for status updates
2. Allow 1-2 additional business days during peak periods
3. Contact our customer service team if delays persist

Missing or Damaged Packages

If your delivery arrives damaged or incomplete:

1. Document the condition with photographs
2. Contact us within 48 hours of delivery
3. Retain all packaging materials until the issue is resolved
4. Our team will arrange replacement or refund as appropriate

Address Modification Requests

• Address changes can be accommodated if requested before dispatch
• Once your order enters the shipping phase, address modifications may not be possible
• If you need to change your delivery address after dispatch, please contact us immediately, though additional fees may apply

Contact Our Shipping Department

For any delivery-related enquiries:

• Email: support@fitnessgearonline.co.uk
• Mobile: +447367011128
• Landline: +441182309990
• Hours: Monday-Friday, 9:00 AM - 5:30 PM GMT

Thank you for choosing Fitness Gear Online as your fitness equipment provider.