Cancellation Policy

At Fitness Gear Online, we understand that plans change. This policy explains how and when you can cancel an order placed on our website.

1. Cancelling Your Order (Before Dispatch)

Orders can be cancelled before they are dispatched.
We dispatch orders the same working day if placed before 1:00 PM (13:00 GMT). Therefore, if you wish to cancel, please contact us immediately after placing the order.
Cancellations requested after the order has been dispatched cannot be processed. You may still return the item after delivery - see our Return & Refund Policy.

2. Cancellations After Dispatch

Once your order has been handed to the courier:

  • The order cannot be stopped
  • You must wait for delivery and then request a return
  • Standard return conditions will apply
  • Return shipping is the buyer’s responsibility unless the item is faulty
    Full return details are available in our Return & Refund Policy.

3. Faulty or Incorrect Orders

If you received a faulty, damaged, or incorrect item:

  • You do not need to follow the standard cancellation rules

  • Please contact us within 48 hours

  • We will arrange a replacement or collection at no cost to you

4. Refunds for Cancelled Orders

If your cancellation is approved (before dispatch):

  • A full refund will be issued to your original payment method

  • Refunds are usually processed within 3–5 business days, depending on your bank

  • No restocking fee applies for pre-dispatch cancellations.

5. How to Request a Cancellation

To cancel your order, contact us using one of the following:
Email: support@fitnessgearonline.co.uk
Phone: +44 1182 309990

Include:

  • Your order number
  • Your full name
  • Reason for cancellation
  • The exact time you placed the order
    Faster contact = higher chance of stopping the dispatch.

7. Contact Information

Business Name : Fitness Gear Online

Company Name : Ravian Retail Ltd

Address : Unit B Goddard Road, Astmoor Industrial Estate, Runcorn, WA7 1DX, United Kingdom

Email : support@fitnessgearonline.co.uk

Mobile : +44 7367 011128

VAT Number: GB440341045

Company Registration Number : 14050025

Customer Contact : Click Here to Contact Us

Hours: Mon - Fri: 9:00 AM - 5:30 PM  (GMT-LONDON TIME) (Live Chat and Email Support Available)