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Fitness Gear Online Shipping Policy
Effective: 28 April 2025
Delivery Commitment
At Fitness Gear Online, we understand that receiving your fitness equipment promptly is essential to maintaining your training schedule. This comprehensive Shipping Policy outlines our delivery procedures, timeframes, and options available when ordering from our website.
Service Area
We currently provide delivery services to:
- All mainland UK addresses
- Northern Ireland, Scottish Highlands, and offshore UK islands (additional charges may apply)
- Most European Union countries
- Select international destinations (subject to verification)
For countries not explicitly listed on our checkout page, please contact our Customer Support team to confirm availability and delivery options before placing your order.
Order Processing Timeframes
Your order travels through several stages before dispatch:
- Verification Phase: 1 business day to confirm payment and validate order details
- Preparation Phase: 1-2 business days for warehouse processing and packaging
- Dispatch Phase: Handover to courier service (tracking information provided)
Please note that orders submitted after 2:00 PM GMT, or on weekends and UK bank holidays, will begin processing on the next business day.
Available Delivery Services
We offer multiple shipping options to suit your needs:
United Kingdom Deliveries
-
Standard Delivery
- Estimated delivery window: 3-4 business days after dispatch
- Tracking provided via email and text message
- Cost calculated based on order weight and dimensions
-
Express Delivery
- Next-day delivery for orders placed before 1:00 PM GMT
- Available Monday-Thursday (Friday orders delivered Monday)
- Premium service with signature confirmation
- Not available for certain oversized equipment
-
Premium Installation Service
- Available for selected large equipment (power racks, multi-gyms, etc.)
- Includes delivery, assembly, and positioning in your chosen location
- Scheduling available Monday-Friday, 8:00 AM - 4:00 PM
- Book 3-5 days in advance for optimal scheduling
European Deliveries
- Standard European Service: 5-8 business days after dispatch
- Express European Service: 3-4 business days after dispatch
International Shipments
- Delivery timeframes vary by destination country
- Estimated delivery windows displayed during checkout
- All international shipments include tracking services
Shipping Costs
Delivery charges are calculated based on:
- Total order weight
- Delivery destination
- Selected shipping method
- Order value
Complimentary Shipping Offers:
- Free Standard Delivery on UK mainland orders over £75
- Free Express Delivery on UK mainland orders over £150
- International free shipping thresholds vary by region
Important Customs & Duties Information
For deliveries outside the UK:
- Import duties, taxes, and customs clearance fees are the responsibility of the recipient
- These charges are collected by the delivery service at the time of delivery
- Fitness Gear Online has no control over these additional costs
- Customs policies vary widely between countries
Order Tracking
After your order ships:
- You'll receive an email with your tracking number
- A tracking link will be provided in your order confirmation
- Updates are available through your Fitness Gear Online account
- Our mobile app offers real-time delivery notifications (where available)
Delivery Issues
Late Deliveries
If your order doesn't arrive within the estimated timeframe:
- Check the tracking information for status updates
- Allow 1-2 additional business days during peak periods
- Contact our customer service team if delays persist
Missing or Damaged Packages
If your delivery arrives damaged or incomplete:
- Document the condition with photographs
- Contact us within 48 hours of delivery
- Retain all packaging materials until the issue is resolved
- Our team will arrange replacement or refund as appropriate
Address Modification Requests
- Address changes can be accommodated if requested before dispatch
- Once your order enters the shipping phase, address modifications may not be possible
- If you need to change your delivery address after dispatch, please contact us immediately, though additional fees may apply
Contact Our Shipping Department
For any delivery-related enquiries:
- Email: support@fitnessgearonline.co.uk
- Mobile: +447367011128
- Landline: +441182309990
- Hours: Monday-Friday, 9:00 AM - 5:30 PM GMT
Thank you for choosing Fitness Gear Online as your fitness equipment provider.