Refund policy

Last Updated: 18th December 2025

At Fitness Gear Online, we want every customer to be satisfied with their purchase. If you need to return an item, we make the process simple and transparent. Please review the conditions below before sending anything back.

1. How to Request a Return

All returns must be authorised in advance. Please contact our customer support team via:

Email: support@fitnessgearonline.co.uk

Phone: +44 7367 011128

Include:

  • Your order number
  • Your full name
  • Reason for return
  • Photos (if applicable)

We will reply with instructions and the correct return address.

2. Eligibility for Returns

You have the right to return most products within 180 days of receiving your order, in accordance with UK consumer law.

To qualify for a return:

  • Item is unused and in original condition
  • The item is unassembled
  • Returned in the original packaging
  • Complete with all parts, manuals, and accessories
  • Accompanied by proof of purchase
  • Items that show signs of use, damage, or missing components may not qualify for a full refund.

We do not have a "Final Sale" category for standard stocked items. All standard products are eligible for return within the 180-day period if the above conditions are met.

3. Faulty or Damaged Goods

If your order arrives damaged or defective, please notify us within 48 hours.
Email: support@fitnessgearonline.co.uk
Include:

  • Clear photos of the issue
  • Your order number
  • Photos of the packaging if damaged

Once reviewed, we will arrange one of the following at no cost to you:

  • Replacement
  • Repair
  • Refund

Faulty/damaged items are collected or replaced free of charge.

4. Exchanges

We can only exchange items that are faulty or damaged upon arrival. If you wish to exchange a product, please contact us with photos of the issue. Once approved, we’ll provide return instructions and replacement details.

5. Return Postage

  • Customer-paid returns: Unless the item is faulty or damaged, return postage is the buyer’s responsibility.
  • Discounted collection: We may be able to arrange a discounted courier collection - please contact us for a quote.
  • Faulty or incorrect items: Return shipping costs are fully covered by Fitness Gear Online.

All returns must be sent to:
Unit B Goddard Road, Astmoor Industrial Estate, Runcorn, WA7 1DX, United Kingdom

6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method.
  • Most refunds appear within 3–5 business days (depending on your bank).
  • We do not charge any restocking fees.
  • Shipping fees: Shipping charges are non-refundable unless the item was faulty or sent incorrectly.

7. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including:

  • Exercise mats
  • Resistance bands
  • Wearable fitness accessories

Custom-built or special-order products may also be excluded from returns unless faulty.

8. Contact Information

Business Name : Fitness Gear Online

Company Name : Ravian Retail Ltd

Address : Unit B Goddard Road, Astmoor Industrial Estate, Runcorn, WA7 1DX, United Kingdom

Email : support@fitnessgearonline.co.uk

Mobile : +44 7367 011128

VAT Number: GB440341045

Company Registration Number : 14050025

Customer Contact : Click Here to Contact Us

Hours: Mon - Fri: 9:00 AM - 5:30 PM  (GMT-LONDON TIME) (Live Chat and Email Support Available)