Privacy policy

Last Updated: 18th December 2025

At Fitness Gear Online, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR when you visit our website, place an order, or contact our support team.

1. Who We Are

Business Name: Fitness Gear Online
Company Name : Ravian Retail Ltd
Company Registration Number: 14050025
VAT Number: GB440341045
Registered Address: Unit B Goddard Road, Astmoor Industrial Estate, Runcorn, WA7 1DX, United Kingdom

2. Information We Collect

We may collect and process the following personal data when you interact with us:

Information you provide directly:

Name
Email address
Phone number
Billing and shipping address
Order and payment details
Messages sent via email, phone, live chat, or contact forms

Information collected automatically:

IP address
Device information
Pages visited
Browsing behaviour and interactions
Cookies and similar tracking technologies

We do not store your full card details; payments are processed securely by trusted third-party gateways.

3. How We Use Your Information

We use your personal information to:

Process, fulfil, and deliver your orders
Communicate order updates and tracking details
Provide customer support
Manage refunds, exchanges, and warranty claims
Improve our website, services, and user experience
Prevent fraud and ensure account security
Send marketing updates (only if you opt in)

4. Lawful Basis for Processing

We process your data under the following lawful bases:

Contractual necessity: to deliver your order
Legal obligation: VAT, tax, and accounting compliance
Consent: marketing emails, WhatsApp messages, or newsletters
Legitimate interests: fraud prevention, analytics, service improvements

You may withdraw consent for marketing at any time.

5. Data Retention

We keep your personal data only as long as necessary for:

Order fulfilment
Customer service
Warranty management
Accounting and tax requirements (typically 6 years under UK law)

After this time, your data is securely deleted or anonymised.

6. Data Sharing

We only share your information with trusted third parties that help us operate our business, such as:

Payment processors: (Stripe, Shopify Payments, Klarna, Apple Pay, Google Pay, etc.)
Delivery couriers: Royal Mail, DPD UK, Evri, Parcelforce, FedEx, Yodel, Pallet Force
IT, hosting, and marketing partners

We never sell, rent, or trade your personal data with third parties.